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FAQ

Questions clients ask before they hire us

Straight answers about who does the work, how pricing works, what happens after you get in touch, and who owns what at the end. If your question is not here, ask it on the quote form and a developer will answer.

Frequently asked questions

Working with us

Who actually does the work?

Senior developers on the MagniGeeks team, led by founder Nirmal Kumar Ram, who has worked on WordPress since 2007. We do not pass projects to outside freelancers, and the developer who scopes your project is the one who builds it.

Where are you based, and how do time zones work?

We are in Bhubaneswar, India, on IST (UTC+5:30), and work with clients in the US, UK, Europe and Australia. Our day overlaps the European working day, the Australian afternoon and US East Coast mornings, and you get a written update every working day.

How quickly will I hear back?

Within one business day, from a developer rather than a salesperson. Urgent problems such as a hacked or down site are usually picked up the same or next working day.

How many projects have you delivered?

More than 2,000, for clients who came to us directly and, since 2019, through Codeable, where 788 projects carry a 4.95 out of 5 rating across 455 verified reviews.

How is AI used and reviewed?

AI helps us speed up research, implementation, testing and documentation. A senior developer remains accountable for architecture, code review, testing, security and every release decision.

Do you work with agencies?

Yes. We build and maintain sites white-label for agencies, under your brand, with one named developer and an agency rate of $80 an hour or $79 a site for maintenance.

Pricing and payment

Do you work hourly or fixed price?

Both, and the scope decides which. Defined work gets a fixed price against a written scope. Open-ended or ongoing work is billed at $90 an hour against a log you can read, and every hour is a senior developer.

Is the estimate free?

Yes for a clearly defined request, which we can estimate after an initial review. Complex products, inherited systems or uncertain requirements may need a paid discovery phase first, so the proposal rests on a real specification rather than a guess.

How are milestones and payments handled?

The proposal sets out milestones, deliverables, approvals and payment timing. Work starts once the proposal is accepted and the agreed first payment is made, and larger projects are paid milestone by milestone.

What happens if the scope changes?

If a request changes the agreed scope, we explain the effect on cost and timing before going ahead. Small clarifications inside the accepted scope do not need a change request.

Do you offer discounts?

Not without removing something from the scope. If the price needs to come down, we tell you exactly what comes out. A discount with nothing removed would mean the original price was padded.

Process and quality

What happens after I submit a project?

A developer reviews the request and, where possible, your current site, then replies with the three to five questions that change the plan, or a scoped estimate, a discovery proposal or an offer of a call.

How are estimates produced?

From the confirmed scope, technical risks, integrations, testing needs, release responsibilities and timeline. The proposal lists its assumptions and what is excluded.

Will you work on my live site?

No. Changes are built and tested on a staging copy, then released once you approve them. For hacked or broken sites we take a full backup before touching anything.

What testing is included?

Testing is defined for each project and can include functional tests, phone and desktop checks, regression checks on critical flows such as checkout, performance checks, deployment support and app store release help. A second developer reviews the code before you see it.

Can you take over a site another developer built?

Yes, it is a large part of what we do. We read the existing code, plugins and logs first and tell you what we found before proposing changes.

Ownership and security

Who owns the code?

You do, once the agreed invoices are paid: the custom code, repository and documentation, except clearly identified third-party or pre-existing components such as commercial plugins.

How do you protect credentials and data?

Please do not send production passwords in the first message. When access is needed we arrange a controlled handoff and ask only for the permissions the work requires.

Do you lock us into your hosting or tools?

No. The site stays on your hosting and in your accounts. Code is delivered in Git with a short guide, so any competent developer can maintain it later.

Maintenance, SEO and emergencies

What do maintenance plans include?

Updates tested before they go live, daily backups, uptime and security monitoring, a monthly report, and on most plans a monthly allowance of development time. Plans run from $59 a month, month to month, cancel any time.

How fast can you fix a hacked site?

We usually start the same or next working day. You get a written diagnosis first, from $300, including how the attacker got in, then a fixed price for the cleanup and hardening.

How long does SEO take to show results?

Technical fixes can show in Search Console within weeks. New content usually takes three to six months to rank, which is why our SEO plans have a three-month minimum and report leading signals before clicks and enquiries.

Do you guarantee rankings?

No, and nobody honest can. We commit to the work, plain-language reporting and honesty about what is and is not moving. We never buy links.

Still have a question?

Ask it on the quote form. A senior developer replies within one business day, with no obligation.

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